Leasing Professionals: Fundamentals of Success


Tuesday, August 23, 2022
9:30 AM - 12:30 PM (CDT)

Apartment Association of Greater Dallas

5728 LBJ Frwy, Suite 100 Dallas, TX 75240
Category: Apartment Academy

Instructed by: 
Katy Polanco, Learning and Development Specialist, Olympus Property

Recommended for:
All Leasing Professionals

Class Description:
Whether you are new to our industry or seasoned and need a "refresher" this session will motivate, educate and guide you through your everyday responsibilities. This engaging class includes group exercises and brainstorming, promotes outside of the box thinking and gives you new ideas to take back to your office.  You will be encouraged to openly present your ideas and discuss any questions or challenges that you may have.  Get ready for a high energy, motivating session that will elevate your leasing and customer service potential to the top as we build the future leaders of our industry. 

In this class you will learn:

  • TAA Lease Contract basics
  • Fair Housing basics
  • How to perfect “the call”
  • How to perfect the tour

About the Instructor:
Katy Polanco, Learning and Development Specialist, Olympus Property

Katy is the Learning & Development Specialist for Olympus Property where she is responsible for the training and development of all new associates. Katy facilitates the training of leasing policies and procedures and associated legal issues, including Fair Housing. She also teaches various courses throughout the year to increase performance and showcase company culture. Katy started her career in multifamily in 2011 and has a bachelor’s in communications. She holds her CALP designation from the National Apartment Association as well as her SHRM-CP from the Society of Human Resources. Katy is actively involved with the Apartment Associations of Dallas and Tarrant County where she is currently the Education Committee Chair for 2022.


Registration Information and Policy: 
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.

You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.

Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.


Cancellation Policy
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.

Sponsored by


Program Pricing

Apartment Academy $0.00                          Member $69.00                                                Non-Member $79.00


Contact Us

For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.