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Leasing 101 - The Fundamentals of Leasing Success


Wednesday, October 6, 2021
9:30 AM - 12:30 PM (CDT)

Apartment Association of Greater Dallas

5728 LBJ Frwy, Suite 100 Dallas, TX 75240
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19 Seats Remaining
19 Seats Remaining
Category: Apartment Academy

Instructed by: Lissi Daniels, NAAEI Faculty, Director of Sales & Katy Polaco, CALP, Training Manager, Roscoe Property Management

Recommended for: All Leasing Professionals

Class Description: Whether you are new to our industry or seasoned and need a "refresher" this session will motivate, educate and guide you through your everyday responsibilities. This engaging class includes group exercises and brainstorming, promotes outside of the box thinking and gives you new ideas to take back to your office.  You will be encouraged to openly present your ideas and discuss any questions or challenges that you may have.  Get ready for a high energy, motivating session that will elevate your leasing and customer service potential to the top as we build the future leaders of our industry. 

In this class you will learn:

  • How to prepare for success
  • Fair Housing basics
  • How to perfect “the call”
  • How to perfect the tour

About the Instructor: Katy Polanco, CALP, Training Manager, Roscoe Property Management
Katy is a national Training Manager for Roscoe Property Management, where she is responsible for the training and development of all new associates.  Katy facilitates the training of leasing policies and procedures, an overview of the TAA Lease/Addendums, and associated legal issues including Fair Housing.  Katy started her career in multifamily in 2011 and has a BS in Communications from the University of North Alabama. Katy holds her Certified Leasing Professional designation from the National Apartment Association.

About the Instructor: Lissi Daniels, NAAEI Faculty, Director of Sales
Lissi has been part of the Multifamily Industry for over 15 years and is currently the Director of Sales for Madera Residential.  In this role, Lissi serves as a leader who supports teams in talent recruitment and designs programs that ensure leasing teams are maximizing the customer experience. She is also involved in developing and implementing processes that measure the performance of Madera’s assets. Currently, Lissi is the Educaiton Committee Chair for the AAGD and also volunteers at AATC.  Lissi is a NAAEI Faculty member and received her BA in Mass Communications from Southwestern Oklahoma State University in 2001. 


Registration Information and Policy: All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.

You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.

Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.


Cancellation Policy:  All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.

Register Now
19 Seats Remaining
19 Seats Remaining

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Program Pricing

$0.00 - Apartment Academy                          $89.00 - Member                                                $99.00 - Non-Member


Contact Us

For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.