Collection Etiquette: Collect Monies & Retain Residents

Category: Apartment Academy

Instructed by:
Christi Wedel, Learning & Development Manager, AG Living

Recommended for:
Assistant Managers

NAAEI CEC Eligible:
Information about CECs
Report your CECs

Class Description:
Being a successful Assistant Manager can be stressful and overwhelming because, let's face it, collecting rent is not always easy.  But, what if ou could collect more delinquencies with less stress? Any takers? Participating in this enlightening program will give you the skills necessary to communicate effectively with your residents and learn how to collect delinquency like a boss in 2023.  This class will help to reduce your collections stress and make YOU a happier Assistant Manager! 

In this class you will learn

  • Empathetic Collection Practices - Yes, We Get Jaded
  • How to Not be a Jerk at Work!
  • Collecting Delinquency Like a Boss

About the Instructor: 
Christi Wedel, Learning & Development Manager, AG Living

Christi's philosophy is "always learning," and her passion is encouraging future leaders. She brings a tremendous energy to her sessions and packs them with relevant activities that lead to a better attendance ROI. She brings years of onsite experience and weaves it into her corporate training background to help take others to great heights. She is an award-winning training professional and desires to give back to the multifamily community. She enjoys spending time outdoors with her sweet son and their sweet 100-pound pup named Luna, who is convinced she is a lap dog!

Registration Information and Policy: 
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.

You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.

Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.

Cancellation Policy
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. 


By registering for this program, you agree that you have read and understood the cancellation policy.

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Program Pricing

Academy $0.00
Member $99.00
Non-Member $109.00

Contact Us

For questions or more information, e-mail or call us at (972) 385-9091.