Working Animals Decoded: Handling ESA & Service Animals Live Webinar
Instructed by: Heather Blume, CAS
Recommended for: All on-site staff
NAAEI CECs: 2
Class Description: Service Animal? Assistive Animal? Emotional Support Animal? Regular old pet? Some properties seem to rent to more animals than humans - whether they want to or not - creating questions, confusion, and, in more than would like to admit it, a bit of resentment. Let Heather help you decode the differences in working animals, and how those differences apply to the work we do at our communities, so you can dial back the bias, provide quality customer service, and present an attitude to animals that helps us all win!
About the Instructor: Heather Blume
With over a decade of experience, Heather Blume is an accomplished national speaker and trainer who has presented at conferences such as NAA, AIM and Multifamily Pro Brainstorming. She is a co-author of the Apartment All Stars Complete Guide to Leasing Apartments and her work has been seen in industry publications across the country, including UNITS Magazine. Heather is the Imagination In Charge of Behind the Leasing Desk Training & Coaching, and Consulting Services. She holds her CAS designation, has been an NAAEI Faculty Member since 2009 and is a current NALP, CAM and CAS instructor. Heather provides an educated and objective point of view, coupled with a sense of humor that his valued by her readers and clients.
Cancellation Policy: All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.
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