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Leasing 101 - Live Webinar


Wednesday, February 24, 2021
9:30 AM - 11:00 AM (CST)
Category: Apartment Academy
At AAGD we care for the health and safety of our members and have changed this class to now be presented in a LIVE WEBINAR format.  You must provide personal e-mail addresses for all registered attendees so that we can share the WEBINAR information, such as the WEBINAR link.

Instructed by: Katy Polanco and Lissi Daniels

Recommended for: All leasing professionals

NAAEI CECs: 2

Class Description:  This class is for all leasing consultants.  Whether you are new to our industry or seasoned and need a "refresher" this session will motivate, educate and guide you through your everyday responsibilities. This engaging class includes group exercises and brainstorming. It promotes outside of the box thinking and gives you new ideas to take back to your office.  You will be encouraged to openly present your ideas and discuss any questions or challenges that you may have.  Get ready for a high energy, motivating session that will elevate your leasing and customer service potential to the top as we build the future leaders of our industry. 

In this class you will learn: 

  • How to successfully prepare for your day
  • Fair Housing basics
  • Successful telephone techniques
  • Best practices for greetings, prospect interviews and qualifying applicants
  • Techniques for touring the community
  • How to overcome objections
  • Ways to “close the deal”

About the Instructor: Katy Polanco, NALP
Katy is the Training Director at Pace Realty Corporation.  At Pace, her responsibilities include the training and development of all new associates.  This includes the companies leasing policies and procedures, the TAA Lease/Addendums, and associated legal issues including Fair Housing.  Katy started her career in multifamily in 2011 and has a BS in Communications from the University of North Alabama. 

About the Instructor: Lissi Daniels, NAAEI Faculty
Lissi has been part of the Multifamily Industry for over 15 years and is currently the Director of Leasing for Madera Residential.  In this role, Lissi serves as a leader who supports teams in talent recruitment and designs programs that ensure leasing teams are maximizing the customer experience. She is also involved in developing and implementing processes that measure the performance of Madera’s assets.

Lissi learned to love training as she noticed the impact that you can have on someone’s life through mentoring and motivation.  Helping others to realize their unique talents sparked excitement and she realized that training and development were more than just a career there were her purpose and passion.

In 2001 Lissi received her BA in Mass Communications from Southwestern Oklahoma State University.  Currently, Lissi volunteers with the Apartment Association of Greater Dallas and Tarrant County as a member of the education committee as well as the NAAEI Faculty.  She serves as the AAGD Education co-chair where her goal is to empower people by mentoring, motivating, and inspiring others to become the best in their roles.


Cancellation Policy:  All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.

Registration Policy: To register for this class, click "Registration Options" at the top of this page.  Log in using your e-mail address.  If you have issues with your login, visit our homepage and click "Start with a new login" for instructions.  You must be logged in to unlock Member and Apartment Academy rates.  Non-members will receive the non-member rate and be required to submit immediate payment with a credit card. 

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos, and other media concerning the event, without compensation to you. 

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Program Pricing

Apartment Academy: $0
Member: $39                                               
Non-Member: $49


Contact Us

For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.