Foresight vs. Hindsight in Risk & Reputation Management (Afternoon Session)
INSTRUCTED BY
Jeff McKissack, President, Defense by Design
RECOMMENDED FOR
All on-site staff
ABOUT THE PROGRAM
Eligible for 3 CEC
Class Description: As operators, you know the frustration and pain of being blindsided by a staffing or resident issue you didn't see coming. Even worse? When you look back and realize there were "signs" prior. This program is about turning that 20/20 hindsight into 20/20 proactive foresight.
Key Takeaways
- Threat & Safety Assessment: Potential physical/verbal threats to staff and residents, domestic violence, and overall on-site safety concerns
- Resident & Eviction-Related Risk: Eviction concerns, resident disputes, and situations involving conflicting accounts or “he said/she said” scenarios
- Security & Access Controls: Technology security, including cameras, alarms, and access controls, as well as evaluating on-site security personnel and coverage
- Liability & Risk Management: Understanding the property’s liability when residents raise safety, security, or other concerns
- Reputation & Communication Risk: Social media, reputation management, and responding appropriately to incidents or resident concerns that may become public
James Jenkins, CPCU, CIC, CRM, President, RiskWell
James is the Founder and CEO of RiskWell, a commercial insurance and risk management firm located in McKinney, Texas and serving clients in 40+ states. As an insurance industry veteran of more than a decade, James is currently responsible for leading a high performance team, crafting and executing sales and marketing strategies, and scaling RiskWell to reach its lofty goals.
James is a life long student and is committed to practicing curiosity daily. He is committed to chasing excellence both personally and professionally. He has completed the trifecta of professional designations for the property and casualty insurance industry, the CPCU (Chartered Property & Casualty Underwriter), the CIC (Certified Insurance Counselor) and the CRM (Certified Risk Manager).
Registration Information and Policy:
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.
You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.
Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.
By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.
Cancellation Policy:
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.
Program Pricing:
Apartment Academy $109.00
Member $119.00
Non-Member $139.00
Learn More About Apartment Academy Pricing
Contact Us:
For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.