10:45 AM | MORNING BREAK-OUT SESSIONS
Leading to Reduce Stress and Anxiety, While Continuing To Enable Peak Performance
David Suson | President, Proliance Group, LLC.
Stress and anxiety in the workplace can impact our staff and those we serve. It impacts productivity, morale and engagement, but learning key leadership skills can reduce stress and anxiety while increasing engagement and productivity. This session will look at leadership strategies and techniques, along with case studies, which will teach how to create the culture needed to enable the change you want to see.
Can you See Me Now?
Marci French | Chief Facilitator, French’s Leadership Solutions
The first thing we learn when we begin our Multifamily career is to ignore differences. But, let’s be honest, we ARE all different. We look different, we identify different, we worship different, and we love different, and that should be celebrated! It’s time we acknowledge, accept, and learn about those who are different from us!
Building Your Executive Presence
Susan Weston | President, The Susan Weston Company
Our industry boasts a variety of management roles – from property managers to department heads, to regionals, even vice presidents. Yet, there are many hurdles in the journey to executive roles. Some are structural, some we create ourselves!
Why Did I Choose This Career? Renewing Your Passion for Multifamily
Charlotte Pisciotta | Founder, Training with Charlotte
We all forget sometimes how and why we chose residential property management as a career. Residents raising their voices, hundreds of email leads in your inbox, phones ringing off the hook, and reports piling up. It's easy to lose sight of the why when you have so many "right nows" that require your attention. Remembering that it's not about the sticks and bricks, but the heart and home will help you prioritize your to-dos, provide service with a smile, and create that customer experience that will shine through.
60 Ideas in 60 Minutes
Lisa Trosien | Certified Trainer, Speaker, Author, and Consultant
Come learn the latest and greatest leasing, marketing, resident retention, staff motivation and customer service techniques that have been successfully utilized in the multifamily housing industry. From California to Florida and all states in between, the Apartment All Stars have seen what's working in our amazing industry, and Lisa is here to share it all with you in a power-packed session! You will walk away highly motivated and armed with the “best of the best” vetted ideas that have been tested and proven.
1:10 PM | afternoon BREAK-OUT SESSIONS
Innovating from the Outside In
Lisa Trosien | Certified Trainer, Speaker, Author, and Consultant
Looking outside your industry for fresh, innovative strategies is the best way to ensure continued growth and success for your organization, people, and properties. This session takes an in-depth look at atypical non-multifamily housing leaders (no Disney, Southwest, Starbucks or Nordstrom) in the areas of marketing, sales, leadership, diversity, customer loyalty and more. This class dives into successful, original approaches, providing a blueprint for adapting these changes in your own company.
The Evolution of "Professional"
Marci French | Chief Facilitator, French’s Leadership Solutions
Remember when women were required to wear nylons with their skirt? Or men were required to wear a tie with their suit jacket? Times have changed and so have the dress code violations that were once deemed so offensive. For the first time in history, we have five generations in the workplace. Organizations are reassessing, and the younger generation is challenging, what professional really looks like. As a result, the idea of "professional" continues to evolve. What does it look like to you?
Got a Great Corporate Culture?
Susan Weston | President, The Susan Weston Company
The power of culture may seem like a recent discovery, but it’s nothing new. This is a topic that has long been discussed, from philosophers, to corporate pioneers. If your corporate culture does not align with what your teams do every day and they do not have a sense of satisfaction in the work they do, you are damaging both your teams and your business. You risk having teams that “just go through the motions” and are quick to turnover. No matter where your role fits into your company, the culture that you cultivate makes a difference! Join Susan Weston as she explores three insights from culture pioneers that will provide you an action plan to create a more satisfying and supportive environment for both you and your teams.
Creating a Culture of Accountability, Diversity and Inclusion
David Suson | President, Proliance Group, LLC.
Your team is diverse, both in representation and personalities. While diversity is what we need, it can lead to friction within your team. By creating a culture where individuals want to help others succeed, your team will better understand that when the team wins, they win. And during this time of the “great resignation”, learn how to lead with inclusion to inspire, motivate, engage and attract new employees. Join David Suson and learn how to get everyone working together while taking personal responsibility for their actions.
Leadership Lessons from Lasso
Charlotte Pisciotta | Founder, Training with Charlotte
You never know where great leadership lessons will emerge! Ted Lasso is a show about an American football coach who gets recruited to England to coach a soccer team, but it's also so much more! Ted Lasso creates little moments throughout the show that highlight big leadership principles. Through his relationships with his players and his "boss" these interactions provide opportunities for these lessons to come out.