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2021 Concurrent Sessions

10:15 AM | 35 MINUTE CONCURRENT SESSIONS


WINGS OF POSITIVE CHANGE

TONI BLAKE | TOTALLY TONI

Our greatest amenity is our humanity. Great human beings have daily habits that inspire relationships and make the world around them a better place. When we take those habits into our work life, we find reduced conflicts, and improvements in resident retention, relations, and overall improved well-being. Toni will share small ways that we can easily adjust our wings to positively impact those you encounter by balancing authority with compassion, demonstrating integrity, and acting with kindness. You will learn how to lift your daily routines, identify what is dragging you down and how to build up the momentum to maximize the difference that you make in the lives of the residents that you serve.

THAT VACANT BUILDING IS BLEEDING MONEY!

MEGAN ORSER | SMART APARTMENT SOLUTIONS

Every second that an apartment home remains unoccupied will cost your community money and place a strain on your company’s profitability. By improving the efficiency of your make ready process and reducing turn cost you will be better able to stop the financial hemorrhage that could occur from a long-standing vacant unit. Not only does the turn process affect your financials during the vacancy period, it can also impact your renewal success. In this session you will learn procedures that will increase your team’s productivity and efficiency by nearly 48%.

diversity and inclusion

sherylen Dorsey | PEOPLE DEVELOPMENT AND TRAINING

It has been proven that when diversity is represented, proportionately, within an organization -- it prospers! To build a company that's sustainable in quality, revenue and impact, diversity and inclusion must be a business priority. High performing organizations understand that a diverse workforce is the primary source of competitive advantage and are intentional in fostering an inclusive environment. This session illuminates the benefits of a diverse and inclusive workplace and how it impacts the quality of work, productivity, and task management. Concepts such as stereotypes, biases, ethnocentrism, micro-aggressions, morale and productivity will introduced and explained as you learn what it takes to create an inclusive culture.

COVID-19: A LEGAL UPDATE

JENNIFER OWEN | HIGIER ALLEN & LAUTIN, P.C.

Join Attorney Jennifer Owen for a legal perspective on COVID-19 and how it has impacted the multifamily industry.  Jennifer will provide an over of federal, state and local requirements that restrict evictions as well as best practices for modifying your operations in response to the pandemic.

11:00 AM | 35 MINUTE CONCURRENT SESSIONS


the virtual leader

rebecca rosario | full house marketing

Specific virtual skills are necessary to effectively lead teams.  In order to elevate your virtual leading capabilities, you will need to learn and embrace the Five Pillars of Efficient and Effective Virtual Leadership.  Before you can succeed virtually you will need to acquire measurements of performance that better fit the virtual workplace; overcome common struggles and concerns; learn the best practices of virtual communication; increase employee engagement and discover new and repurposed technology.  Now more than ever leaders need to embrace and develop new skills and resources that will help them to succeed in today’s workplace.

handling renters objections & complaints master class

matt easton | leasing university

Learn the Leasing University step-by-step system for effectively handling your prospects objections. Your audience will learn how to handle any objection with total confidence. Selecting an apartment is a major life event. Every renter is going to have objections and complaints. During this 1-hour event Matt Easton will give you the tools you need to handle even the most difficult prospect.

The virtual experience - building your professional brand

mark howell | Howl Creative Concepts

How do "brands" and your professional brand leave an emotional connection on your customer, especially when our connections are virtual?  Learn the importance of The Customer Experience- versus Customer Service and why it is so important to take service to the next level.  Learn different ideas and techniques that will help you to build an amazing experience that the entire team will benefit from.  What you do today will define how the customer sees you in the future!

positive times for stressful minds

heather blume | Behind the Leasing Desk Training & Consulting Services

In today’s environment it is normal to feel mentally, emotionally, and physically exhausted.  Because of this, it is more important than ever to learn about and care for our mental health and well-being. Managing mental health comes down to how we frame the world around us by exploring a "positive mindset" as a processing mindset.  By understanding unhelpful vs. helpful statements, toxic positivity, and self-care through personal kindness, you can begin your journey to a more positive mind and free yourself from the burden of stress.