2021 Concurrent Sessions

10:15 AM | 35 MINUTE CONCURRENT SESSIONS

WINGS OF POSITIVE CHANGE

TONI BLAKE | TOTALLY TONI

Our greatest amenity is our humanity. Great human beings have daily habits that inspire relationships and make the world around them a better place. When we take those habits into our work life, we find reduced conflicts, and improvements in resident retention, relations, and overall improved well-being. Toni will share small ways that we can easily adjust our wings to positively impact those you encounter by balancing authority with compassion, demonstrating integrity, and acting with kindness. You will learn how to lift your daily routines, identify what is dragging you down and how to build up the momentum to maximize the difference that you make in the lives of the residents that you serve.

THAT VACANT BUILDING IS BLEEDING MONEY!

MEGAN ORSER | SMART APARTMENT SOLUTIONS

Every second that an apartment home remains unoccupied will cost your community money and place a strain on your company’s profitability. By improving the efficiency of your make ready process and reducing turn cost you will be better able to stop the financial hemorrhage that could occur from a long-standing vacant unit. Not only does the turn process affect your financials during the vacancy period, it can also impact your renewal success. In this session you will learn procedures that will increase your team’s productivity and efficiency by nearly 48%.

diversity and inclusion

sherylen Dorsey | PEOPLE DEVELOPMENT AND TRAINING

It has been proven that when diversity is represented, proportionately, within an organization -- it prospers! To build a company that's sustainable in quality, revenue and impact, diversity and inclusion must be a business priority. High performing organizations understand that a diverse workforce is the primary source of competitive advantage and are intentional in fostering an inclusive environment. This session illuminates the benefits of a diverse and inclusive workplace and how it impacts the quality of work, productivity, and task management. Concepts such as stereotypes, biases, ethnocentrism, micro-aggressions, morale and productivity will introduced and explained as you learn what it takes to create an inclusive culture.

COVID-19: A LEGAL UPDATE

JENNIFER OWEN | HIGIER ALLEN & LAUTIN, P.C.

Join Attorney Jennifer Owen for a legal perspective on COVID-19 and how it has impacted the multifamily industry.  Jennifer will provide an over of federal, state and local requirements that restrict evictions as well as best practices for modifying your operations in response to the pandemic.