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Bridging the Gap: Office / Maintenance Relationships - Live Webinar


Thursday, March 11, 2021
9:30 AM - 11:00 AM (CST)
* Registration open until 2/23/21 at 12:00 AM (CST)
* Registration open until 2/23/21 at 12:00 AM (CST)
Category: Apartment Academy
Due to the recent challenges that everyone has experienced with the weather and power outages, this class has been rescheduled to

Thursday, March 11th / 9:30 to 11:00

Instructed by: Nicolle Block and Kenny Block

Recommended for: All on-site staff

NAAEI CECs: 2

Class Description: Have you ever felt like you were working on a divided team? Who Hasn’t? Does your Office team speak a different language than your Maintenance team – or vice versa? Perceptions are reality and they can crush a team’s ability to perform. Let us be your guide!  Learn to avoid the pitfalls that a team can fall into when communication breaks down! When you walk a few miles in the other side’s shoes – we promise that you will be more appreciative of their contribution. We will have a GREAT time illustrating every team member’s contribution and battle stereotypes per position that divide a team! We want to help you bridge that gap and have a fun time doing it! Move from Us versus Them to WE! Learn to speak “their” language so that you can motivate and lead your team to Victory – or better yet – positive NOI Growth!


About the Instructor: Nicolle Block, CAMT, CAPS
Nicolle has been in the multi-family industry for 20 years and is currently an Area Vice President for AMLI Residential in Dallas.  She earned her Bachelor of Science from The University of Texas at Arlington.  Nicolle is very passionate about her people and volunteering for the Apartment Association by facilitating classes for AATC, AAGD, TAA, and NAA.  In 2017 she was awarded The Property Supervisor of the year locally and at The State level.  Nicolle is the current President of AATC and she also sits on the Board of Directors, the Education Conference Committee, the Legislative Committee, and Chairs the Next Gen Task Force and committee for TAA. 


Cancellation Policy:  All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.

Registration Policy: To register for this class, click "Registration Options" at the top of this page.  Log in using your e-mail address.  If you have issues with your login, visit our homepage and click "Start with a new login" for instructions.  You must be logged in to unlock Member and Apartment Academy rates.  Non-members will receive the non-member rate and be required to submit immediate payment with a credit card. 

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos, and other media concerning the event, without compensation to you. 

* Registration open until 2/23/21 at 12:00 AM (CST)
* Registration open until 2/23/21 at 12:00 AM (CST)

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Program Pricing

Apartment Academy: $0
Member: $39                                               
Non-Member: $49


Contact Us

For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.