Free for Members: Bio-hazard and Trauma Response: What Every Property Manager Needs to Know Before It Happens
In-Person
INSTRUCTED BY
Ivan Pierce, General Manager, Knight Commercial Dallas Region
RECOMMENDED FOR
Owners, Operators and On-Site Teams
NAAEI CEC ELIGIBLE
3 CECs
CLASS DESCRIPTION
When a bio-hazard or trauma event occurs at a property, the property manager is often the first call after emergency services—and the least prepared. With little to no formal training in handling these high-risk situations, many are left unsure of what to do, what to avoid, who to contact, and how to protect themselves and their organization from serious liability.
This program bridges that gap.
Led by industry professional Ivan Pierce, this session delivers a practical, real-world guide to managing bio-hazard and trauma incidents with confidence and clarity. Drawing from firsthand experience building and executing response operations, Ivan walks attendees through the critical decisions that must be made in the moments that matter most. Rather than focusing on theory or regulations alone, this program emphasizes actionable steps that protect residents, staff, property, and the management company.
Key Takeaways:
- You will leave with a clear, step-by-step response protocol that you can implement immediately and share with your teams.
- Understand legal and liability exposure in a bio-hazard or trauma situations and how proper vendor engagement and documentation protects you and your management company.
- Know exactly what to look for in a qualified remediation vendor and what red flags to avoid when the pressure is highest.
Ivan Pierce, General Manager, Knight Commercial Dallas Region
He has worked on water, fire, mold, trauma, and bio-hazard losses across residential and commercial properties at every scale and has held senior leadership roles at both the regional and national level in the restoration industry.
Ivan has delivered professional education to property managers, insurance professionals, and industry organizations throughout his career, is licensed in multiple states as a professional continuing education provider and is known for bringing real field knowledge into the room rather than textbook theory.
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.
You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.
Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.
By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.
Thank You To Our Sponsor:
Breakfast provided by Knight Commercial. Attendees will be entered into a Yeti door prize drawing at the close of the session.
Program Pricing:
Free for Members
Non-Member $99
Contact Us:
For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.