Assistant Manager's Club 1.1: Where Do We Fit? - Live Webinar


Tuesday, March 9, 2021
9:30 AM - 12:00 PM (CST)
* Registration open until 3/9/21 at 12:00 AM (CST)
* Registration open until 3/9/21 at 12:00 AM (CST)
Category: Industry Seminar

Instructed by: Cayce Coon, CAM, CAPS, NAAEI Faculty and April Royal, CAM, CAPS

NAAEI CECs: 2

Recommended for: Assistant Managers and Trainees

Class Description: Wouldn’t it be great if the assistant manager position came with a universal list of clearly defined responsibilities?  Or how about an interchangeable nametag (Assistant Manager OR Manager) worn so that residents, peers, and prospects could all know if your word is the final authority?  As with most positions within the property management world there are many hats to be worn and the assistant manager probably wears the most.

In this class you will learn:

  • The importance of time management and organization
  • Best practices regarding collections and the applicable TAA Forms
  • Conflict resolution strategies
  • The tools needed to transition into a full-time leader

About Your Instructor: Cayce Coon, CAM, CAPS, NAAEI Faculty, Vice President of Operations - Dallas/Ft. Worth, Madera Residential
Cayce is the recipient of several industry awards including the prestigious Lone Star Award in 2013 and 2018, an AATC Lyceum graduate and a current member of NAAEI. Currently she serves on the executive board at the Apartment Association of Tarrant County and has co-chaired and served on several committees at the Apartment Association of Greater Dallas. She holds her CAM and CAPS Credentials and is an advocate for the continuing education/training of our industry professionals. Cayce specializes in repositioning assets through successful team building, and an innovative sales and customer service approach proven to maintain resident satisfaction.

April Royal, CAM, CAPS, Regional Vice President, Capstone Real Estate Services April is the Regional Vice President for Capstone Real Estate Services and currently oversees 8000 units within her portfolio. Her portfolio ranges from new construction, value add and student housing to senior housing.  April is committed to the success of both her clients and employees.  She feels that she only succeeds when they do.  April holds both her CAM and CAPS designations.


Cancellation Policy:  All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.

Registration Policy: To register for this class, click "Registration Options" at the top of this page.  Log in using your e-mail address.  If you have issues with your login, visit our homepage and click "Start with a new login" for instructions.  You must be logged in to unlock Member and Apartment Academy rates.  Non-members will receive the non-member rate and be required to submit immediate payment with a credit card. 

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos, and other media concerning the event, without compensation to you. 

* Registration open until 3/9/21 at 12:00 AM (CST)
* Registration open until 3/9/21 at 12:00 AM (CST)

Sponsored by


Program Pricing:             

Apartment Academy: $0
Member: $39                                               
Non-Member: $49


Contact Us

For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.