Perfecting the In-Person Mystery Shop, The Otter Way

Back to Events

Tuesday, May 12, 2026

9:30 AM - 12:30 PM (CDT)

2100 West Walnut Hill Lane Suite 100 C Irving, TX 75038-4400 United States

Category: Apartment Academy

INSTRUCTED BY

Hannah Lahr, Marketing Manager, Summit Property Management

RECOMMENDED FOR

On-site sales/leasing professionals

NAAEI CEC ELIGIBLE

3 CECs

CLASS DESCRIPTION

Dive into the world of mystery shops with the curiosity, creativity, and connection of an otter! In this playful yet practical class, you’ll learn how to make every interaction with a prospect meaningful—from your first phone call to the final follow-up. Discover how to communicate with confidence, overcome objections with ease, and create a welcoming experience that makes your community unforgettable. Get ready to float through your next shop with teamwork, positivity, and a splash of fun!

During this class you will explore:

How connecting with your prospects = better results
Why having fun makes your prospects feel more at home.
How Open Book Tests are easy 100s!

ABOUT THE INSTRUCTOR

Hannah Lahr, Marketing Manager, Summit Property Management

Hannah Lahr is the Marketing Manager for Summit Property Management. She is responsible for all aspects of outbound property specific marketing as well as brand consistency across all Sentinel Peak / Summit assets. After graduating from the University of Central Arkansas with two bachelor's degrees, Hannah immersed herself in the multifamily industry including roles in property management, corporate strategy, resident services & retention, social media management, in-house training, community involvement, leasing protocol, vendor management and she is also actively involved in growing the Summit culture on site and amongst local apartment associations. Hannah is an ultimate team player who enjoys the tough assignments and coaching those around her on lessons learned to enhance property value on an everyday basis.

REGISTRATION INFORMATION

All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.

You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.

Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.

CANCELLATION POLICY

All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.