Supplier Success Live Webinar

Wednesday, October 7, 2020
10:30 AM - 3:00 PM (CDT)
Zoom Webinar
* Registration open until 10/5/20 at 12:00 AM (CDT)
* Registration open until 10/5/20 at 12:00 AM (CDT)
Category: NAAEI Credential
All classes will be presented in a live webinar format.  When registering, attendees must provide a personal e-mail address to receive the webinar information.  Webinar links are unique to the individual, meaning duplicate e-mails are not allowed. 

Instructed by: Charles Stroud, CAS, NAAEI Faculty

Recommended for: All product and services providers

Registration/ Payment Deadline is October 4, 2020


Course Description: As a requirement to earning the Certified Apartment Supplier (CAS) credential, the Supplier Success course is designed to offer an overview of the apartment industry, and it recommends ways for suppliers to maximize partnerships with apartment owners, apartment management companies, and apartment association members.  The Supplier Success Program is also a great stand-alone program for any new supplier partner or an industry veteran looking for a refresher.

In this course you will learn:

  • Types of multifamily housing, apartment ownership, and property management
  • Apartment associations and building lines of business
  • Apartment management company structures
  • Apartment community performance measurements
  • Using property performance measurements to demonstrate product value
  • Defining product or service value

Whether you are a supplier partner veteran or new to the industry, you will find value in this class.  Charles will provide tips and best practices from highly successful supplier partners and will discuss strategies for increasing your selling success.  

All course materials are eBook format only.  Candidates must provide their personal e-mail address during registration to allow for delivery of the eBook materials & webinar info.  Candidates will receive an e-mail from Viatech with their unique active reader login credentials.  Printable versions of the course materials can be ordered directly from Viatech using the link provided in the login e-mail.  Receipt of the course materials is the candidate’s responsibility.  AAGD will not have printed materials available.

About the Instructor: Charles Stroud, CAS

Since 1986, Charles has held several roles as an apartment operator and as a supplier to the multifamily industry. Currently, Charles is the Director of Business Development-Multifamily at ATI Restoration. He is an active Board Member on the Texas Apartment Association, Apartment Association of Tarrant County, and Apartment Association of Greater Dallas.  He is also a Region VI Delegate to NAA.  On a state level, he is the Chairman of the Texas Apartment Association’s Product Service Council.  Nationally, he is Past-Chairman for NAA’s National Suppliers Council.  Charles is a two-time NAA Lyceum Leadership Graduate, a TAA Lyceum candidate, and is a graduate of the AATC Lyceum Program. Charles has been the recipient of many Industry Awards by the National Supplier Council, the National Apartment Association, and the local Associations. Recently, in 2017 he was awarded the NAA Excellence Award for Certified Apartment Supplier of the Year.   In 2019 he was honored as the fifth Product Service Member to receive the NAA Lifetime Achievement Award. 

REGISTRATION POLICY: In order to receive materials and testing information this program must be paid in full by October 4, 2020.  You will receive your invoice via e-mail from our Education Department.  If you do not receive an invoice in 1-2 business days, please contact the Education Department at Confirmation emails are sent automatically once your registration is in our system.

CANCELLATIONS: Cancellation for any NAA Credential Program must be received in writing and approved by AAGD Director of Education 2 weeks prior to the first class (September 23, 2020). Important; keep your cancellation approval e-mail for your records. If a cancellation is not received by the deadline but before the start of the program, you are responsible for a one time, non-refundable $150 fee for restocking. No shows will be billed without exception. We accept attendee name changes up until the first day of class. 

ONLINE REGISTRATION INFO:  To register for this class, click "Registration Options" at the top of this page.  Log in using your e-mail address.  If you have issues with your login, visit our homepage and click "Start with a new login" for instructions.  You must be logged in to unlock Member and Apartment Academy rates.  

* Registration open until 10/5/20 at 12:00 AM (CDT)
* Registration open until 10/5/20 at 12:00 AM (CDT)


$99.00 - Member                                   
$119.00 - Non-Member

Contact Us

For questions or more information, e-mail or call us at (972) 385-9091.