Be Our Guest: Disney Magic for Customer Service

INSTRUCTED BY

Jessica Brooks, CALP, CAM, Account Manager, Artisent Floors

RECOMMENDED FOR

All Multifamily Professionals

WHY YOU SHOULD ATTEND

Learn simple ways to create better resident experiences, handle interactions with intention, and make service more memorable. 

ABOUT THE PROGRAM

Eligible for 3 CECs

Ready to transform your customer service into a truly magical experience?  Imagine welcoming every customer like a cherished guest, creating a warm and inviting atmosphere that leaves a lasting impression.  Inspired by the legendary Disney approach, Jessica Brooks will guide you on a journey to create magical moments and exceptional customer interactions.

In this class you will learn how to:

• Craft unforgettable first impressions: Learn how to make customers feel valued and welcomed from the moment they step in.
• Engage all five senses: Discover how to create a truly immersive and enchanting experience for your customers.
• Navigate the Quality Service Compass: Use Disney's proven framework to deliver consistently exceptional service.

ABOUT THE INSTRUCTOR

Jessica Brooks, CALP, CAM, Account Manager, Artisent Floors
With over a decade of experience in the multifamily industry, Jessica Brooks has honed her skills in leasing, management, and operations.  In March 2024, Jessica transitioned to the vendor side, joining Artisent Floors. This new role allows Jessica to leverage her industry knowledge to provide exceptional service to clients.  Committed to continuous learning and development, Jessica is currently pursuing a business and marketing degree to further enhance her expertise and support others in their professional journeys.

Outside of work, Jessica is a dedicated mother of three teenagers and a proud pet owner. My passion for helping others grow and succeed extends beyond the workplace.

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