Critical Conversations: Working Through the Problem
INSTRUCTED BY
Jonathan Sanchez, CAPS, CAM, CAMT, Property Manager, LUMA Residential
RECOMMENDED FOR
All multifamily professionals
ABOUT THE PROGRAM
Eligible for 3 CEC
Class Description:
Difficult conversations are inevitable in any team setting—but how we handle them can make or break workplace trust, collaboration, and performance. This class will help you to recognize when a conversation becomes “critical,” understand the root causes of conflict or misalignment, and apply a proven step-by-step framework to resolve issues constructively—preserving relationships while achieving results. Whether it’s addressing a teammate’s behavior, confronting miscommunication, or working through performance challenges, this program will help you to work through the problem.
By the end of this session, participants will be able to:
- Identify what makes a conversation “critical” and why they’re often avoided
- Recognize common workplace triggers and communication breakdowns
- Learn how to approach and guide difficult conversations
- Navigate high-emotion situations with empathy and professionalism
- Maintain focus on shared goals while addressing tough issues directly
- Build confidence in their ability to address tension rather than avoid it
Jonathan Sanchez, CAPS, CAM, CAMT, Property Manager, LUMA Residential
Jon is an award-winning multifamily leader recognized for his excellence, influence, and commitment to the industry. In 2025, he was honored with the prestigious TAA Barbara McManus Property Manager of the Year.
Jon is deeply dedicated to the advancement of the multifamily industry. He serves actively on the AAGD Education Committee, where he contributes to the planning and delivery of impactful educational programs. A passionate educator and speaker, Jon regularly presents at the local, state, and national levels, sharing insights on leadership, operations, and professional growth.
His leadership development journey includes graduating from the AAGD Leadership Lyceum Program (2023), the NAA Leadership Lyceum Program (2024), TAAEF’s Lead The Next (2024), and the NAA Diversity Leadership Program (2025). Jon is a passionate advocate for volunteer leadership, driven by a mission to empower others to reach their highest potential. His dedication to mentorship has led to the development of multiple award-winning leaders. Jon holds several industry designations, including CAPS, CAM, CAMT and is a CPM Candidate
Registration Information and Policy:
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.
You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.
Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.
By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.
Cancellation Policy:
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.
Thank You To Our Sponsor:
Program Pricing:
Apartment Academy $0.00
Member $109.00
Non-Member $129.00
Contact Us:
For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.