Fair Housing for Leasing & Maintenance: Understanding Compliance Through a Cultural Lens (In Spanish)
INSTRUCTED BY
Val Thurwanger, VP of Membership and Business Development, AAGD
RECOMMENDED FOR
Leasing & Maintenance Professionals
ABOUT THE PROGRAM
Eligible for 3 CEC
Class Description:
This engaging and practical Fair Housing course is tailored specifically for multifamily leasing office staff and maintenance professionals. Taught entirely in Spanish, the class focuses on everyday applications of Fair Housing law in apartment communities, helping front line teams understand their legal responsibilities when interacting with residents and prospects.
What makes this class unique is the instructor’s cultural perspective. She addresses how common misinterpretations of Fair Housing law can arise, especially among professionals from Latin American backgrounds—where there is no direct equivalent to this legislation. By bridging this cultural gap, the course builds stronger awareness and confidence around legal compliance and respectful communication.
Learning Objectives:
- Identify the seven federally protected classes and how they apply in leasing and maintenance operations.
- Recognize common violations and how to prevent them.
- Understand how cultural differences and communication styles can unintentionally lead to noncompliance.
- Learn practical, inclusive communication techniques to serve diverse residents effectively.
- Emphasize the importance of consistency and documentation.
- Strengthen understanding of Fair Housing responsibilities in a multicultural team environment.
This session will help your Spanish-speaking team members better navigate Fair Housing compliance while promoting fair and respectful service across your community.
Fundamentos de la Ley de Vivienda Justa para profesionales de la industria multifamiliar
Comprendiendo el Cumplimiento y la Comunicación a Través de una Perspectiva Cultural
(Clase impartida en español)
Esta clase dinámica e interactiva está diseñada específicamente para profesionales de comunidades multifamiliares que trabajan en oficinas de arrendamiento y departamentos de mantenimiento. El curso se enfoca en la aplicación práctica de la Ley de Vivienda Justa, ayudando al personal de primera línea a entender sus responsabilidades en las interacciones diarias con residentes y prospectos.
La instructora, nativa de la Ciudad de México con amplia experiencia en la industria, ofrece una perspectiva única al abordar malentendidos culturales comunes relacionados con el cumplimiento de esta ley—especialmente entre profesionales latinoamericanos—explicando que no existe un equivalente directo de esta legislación en muchos países de América Latina. Este enfoque cultural ayuda a cerrar brechas y promueve una comprensión más profunda y útil de las expectativas legales en los Estados Unidos.
Objetivos de aprendizaje:
- Identificar las siete clases protegidas por la ley federal y comprender cómo se aplican en operaciones diarias.
- Reconocer errores comunes que pueden llevar a violaciones de la ley en interacciones de arrendamiento y mantenimiento.
- Aprender cómo el lenguaje, el tono y las suposiciones culturales pueden causar malentendidos o infracciones no intencionales.
- Explorar estrategias prácticas para una comunicación inclusiva y un servicio equitativo.
- Entender la importancia de la documentación y la consistencia en los procesos.
- Obtener una visión clara de las diferencias culturales que pueden afectar el cumplimiento, especialmente en equipos multiculturales.
Ya sea que esté manejando problemas de residentes, mostrando apartamentos o respondiendo a órdenes de mantenimiento, este curso en español proporcionará al equipo el conocimiento y la confianza necesarios para cumplir con la Ley de Vivienda Justa—fortaleciendo al mismo tiempo la comunicación y la confianza con una población residente diversa.
Registration Information and Policy:
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.
You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.
Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.
By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.
Cancellation Policy:
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail. Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.
Program Pricing:
Apartment Academy $0.00
Member $109.00
Non-Member $129.00
Contact Us:
For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.