Toni reminds us we don’t have to make physical contact to touch people’s hearts. Toni shares her current Trend Report with global research on social, economic conditions that impact how we provide customer service today and into the future. Learn how “Love Finds A Way.”

During this session you will learn:

• The importance of culture and character.
• Develop a Customer Expectation Map, charting each customer encounter with proven resident relations strategies.
• Evaluate your current plan to build a trend-based brand loyalty program, gain cooperation, and establish respect between your team and community.

Audience: Leasing Professionals

Your brain’s first reaction to change or uncertainty is fear. Although it’s perfectly natural, you don’t have to be ruled by it. By mastering 5 easy tips – awareness, know what you control and influence, trust your experience, avoid avoidance and visualize your outcome – you can successfully lead yourself through change and uncertainty.

During this session, you will learn:

• How to shift your mindset from fear to curiosity
• How letting go of what you don't control leads to confidence and success
• How to avoid the pitfalls of distraction to become the best version of yourself in the critical moments of change

Audience: All Professionals

As a multifamily executive, you’re often called to act as a crisis communicator. Whether it’s a major emergency—such as a crime or natural disaster—or a smaller situation that still impacts your reputation, your ability to respond effectively is essential. How can you be better prepared for large-scale crises? And what strategies can you use to handle everyday challenges that require a thoughtful, defensive response to protect your assets and your company’s reputation? 

In this session you will learn:

• How to distinguish between a crisis situation and a defensive situation
• Factors to consider when preparing for a crisis
• How to use the right words that will help, rather than hurt, your position

Audience: Executive Leadership

Time management demands have shifted the way we manage our personal and professional lives. No more business as usual. Every day, we need to stay current and prepared for new challenges to manage our tasks and time. Join Toni as she shares creativity and problem-solving exercises to develop the skills required to manage your time efficiently. Being able to accommodate these changes will ensure your teams maintain practical time management skills.

During this session you will learn:

• Practical tips for managing your time
• How to stage a productive environment
• How to maintain relationship equity
• How to deal with constant overwhelm.

Audience: All Professionals

Whining is an unattractive adult trait. Let’s face it—whining is an unproductive habit that can drain morale and stall progress. But behind every complaint, there’s often a real opportunity for growth. In this engaging session, multifamily leaders will learn how to recognize the difference between unhelpful negativity and valid concerns—and how to turn both into actionable solutions. Walk away with practical tools to shift mindsets, foster accountability, and create a culture of problem-solving instead of problem-dwelling.

During this session you will learn:

• The 4 different types of whiners
• How to recognize the 5 most frequent whines or complaints

8 whiner conversations that you can have TODAY to uncover the issue behind the whine. 

Audience: Property Managers

Even well-run communities can show signs of stagnation-declining rent growth, rising expenses, unexplained performance dips. This session empowers you to identify the "symptoms" of underperformance before they become critical.  Learn how to detect early warning signs in financials, resident satisfaction data, and operational KPIs. Focus not only on numbers but on the operational and cultural factors that drive financial results. If you're ready to think beyond spreadsheets and get hands-on with performance diagnostics, this session will offer practical takeaways you can apply immediately.

Audience: Executive Leadership 

Join us for a once-in-a-lifetime session with multifamily icon Anne Sadovsky, as she reflects on an extraordinary career that helped shape the industry as we know it. With her signature mix of honesty, humor, and heart, Anne will share the highs, the lows, and the unforgettable lessons learned along the way.  From navigating change and leadership challenges to embracing people-first management long before it was trending, Anne’s stories will inspire, educate, and entertain. Whether you’re new to multifamily or a seasoned pro, this session is a rare chance to learn from one of the greats—and celebrate the legacy of a true industry legend.

Audience: All Professionals

“Leave your emotions at the door” was once an unwritten rule at work.  Today, things are different.  Emotions are a part of work life and leaders are expected to understand how to handle employee emotions.  It can be challenging to manage and if left unchecked, these emotions can have a serious impact on the workplace.  Learn how to manage emotional employees to better support your staff and build effective teams.

During this session you will learn:

• How to recognize emotional signals and triggers
• The most common emotions at work
• What to do when emotions run high
• Five ways to handle emotions in your team.

Audience: Property Managers & Regional Managers

We typically associate Accountability with Blame, and that is a terrible mistake. Accountability has multiple dimensions, and none of them involve pointing fingers. By mastering the 4 Steps of Accountability, you will become adept at taking ownership, celebrating others, addressing missed expectations and setting clear expectations.

During this session, you will learn:

• How to hold your team accountable without blame
• How to take ownership of your own actions and results with confidence, regardless of outcome
• How to respectfully address missed expectations of team members that transforms their initiative and productivity

Audience: All Professionals