Leader's Toolbelt: Maintenance for the Office Team
Apartment Association of Greater Dallas5728 LBJ Frwy, Suite 100 Dallas, TX 75240
Jimmy McClung, CAMT, ARM, CPO, EPA Proctor, Maintenance Support Supervisor, Luma Residential
Maintenance and Office Staff
Learn how the office professional and maintenance professional can co-exist and have a better working relationship. As we all know, working in multifamily is a challenging environment, but we are going to break into topics to help aid the gap and help both teams work together and overcome common workplace challenges.
Topics to be discussed are:
- How to gather the most detailed information on work requests
- How to work together on move-in timelines to avoid any potential issues
- How to self-help the residents with common work requests (reset GFI, breakers, etc.)
- How to build better communications between departments to increase overall resident satisfaction and increase retention
About the Instructor: Jimmy McClung, CAMT, ARM, CPO, EPA Proctor, Maintenance Support Supervisor, Luma Residential
Jimmy serves as Maintenance Support Supervisor for Luma Residential located in Dallas, Texas. In his current role as Maintenance Support Supervisor, Jimmy oversees daily responsibilities of each communities’ maintenance teams and designs training programs that are structured around maintenance efficiencies that will help to guide his teams to excellence. In 2019 Jimmy received the AATC Lone Star Award winner for Regional Maintenance Supervisor and was also an AAGD Sapphire Award Winner. He has also been awarded the TAA Mary Williams Award and the NAA Paragon Award. Jimmy serves on the Maintenance Advisory Board for AATC, TAAEF Maintenance Council and is an instructor for the CAMT Program and additional maintenance courses for multiple apartment associations in Texas. Jimmy holds both his CAMT and ARM designations
Registration Information and Policy:
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