Leader's Toolbelt: Maintenance for the Office Team


Friday, August 19, 2022
9:30 AM - 12:30 PM (CDT)

Apartment Association of Greater Dallas

5728 LBJ Frwy, Suite 100 Dallas, TX 75240
* Registration open until 5/18/21 at 12:00 AM (CDT)
* Registration open until 5/18/21 at 12:00 AM (CDT)
Category: Maintenance Class

Instructed by: 
Jimmy McClung, CAMT, ARM, CPO, EPA Proctor, Maintenance Support Supervisor, Luma Residential

Recommended for: 
Maintenance and Office Staff

Class Description:
Learn how the office professional and maintenance professional can co-exist and have a better working relationship. As we all know, working in multifamily is a challenging environment, but we are going to break into topics to help aid the gap and help both teams work together and overcome common workplace challenges.

Topics to be discussed are:

  • How to gather the most detailed information on work requests
  • How to work together on move-in timelines to avoid any potential issues
  • How to self-help the residents with common work requests (reset GFI, breakers, etc.)
  • How to build better communications between departments to increase overall resident satisfaction and increase retention

About the Instructor: Jimmy McClung, CAMT, ARM, CPO, EPA Proctor, Maintenance Support Supervisor, Luma Residential

Jimmy serves as Maintenance Support Supervisor for Luma Residential located in Dallas, Texas. In his current role as Maintenance Support Supervisor, Jimmy oversees daily responsibilities of each communities’ maintenance teams and designs training programs that are structured around maintenance efficiencies that will help to guide his teams to excellence. In 2019 Jimmy received the AATC Lone Star Award winner for Regional Maintenance Supervisor and was also an AAGD Sapphire Award Winner.  He has also been awarded the TAA Mary Williams Award and the NAA Paragon Award.  Jimmy serves on the Maintenance Advisory Board for AATC, TAAEF Maintenance Council and is an instructor for the CAMT Program and additional maintenance courses for multiple apartment associations in Texas. Jimmy holds both his CAMT and ARM designations


Registration Information and Policy: 
All employees of AAGD Member Companies can create a login to gain access to member benefits. To learn how to create a member login, click here.

You must be logged into your individual account to unlock Member or Apartment Academy rates and the invoice payment option. Non-members will receive the non-member rate and be required to submit immediate payment with a credit card.

Confirmation e-mails will be sent when registration is completed, but are not guaranteed to be sent due to incorrect emails, security filters, etc.

By registering for this event, you acknowledge that any photos or videos taken of you at the event can be used by AAGD in future publications, flyers, promos, web/social media postings, videos and other media concerning the event, without compensation to you.


Cancellation Policy
All cancellations must be submitted in writing to the AAGD Education Department at least 24 hours prior to class. Written confirmation from the Education Department will be sent via e-mail.  Substitutions are allowed, but ALL NO SHOWS WILL BE BILLED WITHOUT EXCEPTION. By registering for this program, you agree that you have read and understood the cancellation policy.

* Registration open until 5/18/21 at 12:00 AM (CDT)
* Registration open until 5/18/21 at 12:00 AM (CDT)

Sponsored By


Program Pricing:   

Academy $0
Member $69
Non-Member $79


Contact Us

For questions or more information, e-mail education@aagdallas.com or call us at (972) 385-9091.